At LOCA, we take immense pride in delivering products of unparalleled quality. Our commitment
to excellence is woven into every fiber of our business, from our ethically sourced materials to
our personalized customer service. We’re confident you’ll love what we offer, but we understand
that sometimes things don’t work out as expected.
At LOCA, we want our customers to be satisfied with their shopping experience. In case of an
exchange or refund we want the process to be as easy as possible.
14-Day Satisfaction Guarantee
We stand behind our products with a 14-day refund policy. If you’re not completely satisfied
with your purchase, you can return it within 14 days of receipt for a full refund. We believe this
timeframe allows you to experience the superior quality of our products while providing peace of
mind.
Please note that items with removed LOCA tickets, or requests made after 14-days from the
date of receiving the order: are not eligible for any post-purchase actions.
Kindly note that shipping fees aren’t refundable. The customer is responsible for covering any
additional shipping and handling costs on accepted exchange/refund requests.
Refund Eligibility
While we strive for perfection, we understand that exceptions may occur. Our refund policy
includes:
● Unopened and unused items: Eligible for a full refund within the 14-day window.
● Defective products: If you receive a product with a defect, we’ll gladly replace it or offer
a full refund, regardless of the 14-day timeframe. Your satisfaction is our top priority.
The LOCA Quality Promise
Our customer satisfaction guarantee isn’t just a policy—it’s a reflection of our unwavering
commitment to quality. We meticulously craft each product to meet the highest standards,
ensuring that when you choose LOCA, you’re choosing excellence.
What Sets Us Apart
At LOCA, we don’t just sell products; we create experiences:
- Personalized Service: Our dedicated team is here to assist you every step of the way.
From product selection to after-sales support, we’re committed to providing a tailored
experience that meets your unique needs. - Ethical Sourcing: We believe in responsible business practices. By choosing our
products, you’re not just getting superior quality—you’re supporting ethical sourcing and
sustainable production methods.
Our Pledge to You
We’re more than just a brand; we’re a community dedicated to quality, integrity, and customer
satisfaction. Our refund policy is a testament to our confidence in our products and our
commitment to your happiness.
We’d like to note that the refund method will be the same as the payment method you
purchased the order with and if you paid by card the bank policy requires its arrival in your bank
account during 14 working days.
“At LOCA, we don’t just meet expectations—we exceed them. Your trust in us fuels our passion
for excellence.”
If you have any questions about our refund policy or need assistance, please don’t hesitate to
contact us via:
Instagram:https://www.instagram.com/loca_cairo
Email: Info@locacairo.com
Call/WhatsApp: 01226084550
We’re here to ensure your experience with LOCA is nothing short of exceptional.