Refund and Returns Policy

Our Refund Policy: A Commitment to Excellence

At LOCA, we take immense pride in delivering products of unparalleled quality. Our commitment to excellence is woven into every fiber of our business, from our ethically sourced materials to our personalized customer service. We’re confident you’ll love what we offer, but we understand that sometimes things don’t work out as expected.

At LOCA, we want our customers to be satisfied with their shopping experience. In case of an exchange or refund we want the process to be as easy as possible.

14-Day Satisfaction Guarantee

We stand behind our products with a 14-day refund policy. If you’re not completely satisfied with your purchase, you can return it within 14 days of receipt for a refund or exchange. We believe this timeframe allows you to experience the superior quality of our products while providing peace of mind.

Please note that items with removed LOCA tickets, or requests made after 14-days from the date of receiving the order: are not eligible for refund or exchange.

Kindly note that shipping fees aren’t refundable. The customer is responsible for covering any additional shipping and handling costs on accepted exchange/refund requests.

Refund Eligibility

While we strive for perfection, we understand that exceptions may occur. Our refund policy scenarios are:

Unopened and unused items: Eligible for a refund within the 14-day window.

Defective products: If you receive a product with a defect, we’ll gladly replace it or offer a refund within 30 days timeframe. Your satisfaction is our top priority.

The LOCA Quality Promise

Our customer satisfaction guarantee isn’t just a policy—it’s a reflection of our unwavering commitment to quality. We meticulously craft each product to meet the highest standards, ensuring that when you choose LOCA, you’re choosing excellence.

Our Pledge to You

We’re more than just a brand; we’re a community dedicated to quality, integrity, and customer satisfaction. Our refund policy is a testament to our confidence in our products and our commitment to your happiness.

We’d like to note that the refund method will be the same as the payment method you purchased the order with. Please note that credit cards payments might take 14 days to reflect on your bank account.